In today’s hyper-connected world, exceptional customer service is not merely a competitive advantage; it’s an absolute necessity. Our customer is committed to excellence, innovation, and customer-centricity,
With increasing customer expectations, and increasing complexity of services, our customer wanted to leverage AI to meet his customer’s expectation for support and help.
We integrated DROIT into their help desk system to greatly enhance customer support, streamline operations, and offer a competitive edge. Some of the salient features of our solution were:
- Ability to search the database of product information, maintenance manuals and other relevant information related to products and services
- Enable customers to have a conversation and get the relevant information and enable them to deep dive into the information for additional clarifications
- Enable enterprise to publish and dissipate the latest information about their products and services and be available to customers immediately.
We could redefine the way our customer could connect, engage, and support their valued customers by reducing the time that customers spend in searching for information by 90%. We could reduce the time for customers to dive deeper for additional information and thereby, reduce the help desk and maintenance support requests by 50%.